Troubleshooting
Updated Nov. 23, 2023 by SupportExperiencing technical issues with your account?
Most issues can be fixed by simply refreshing your page, logging out and back in again, and in some cases a hard refresh.
- On a Mac: COMMAND + SHIFT + R
- On a PC: CONTROL + SHIFT + R
If the information above does not help with the problem try clearing the cookies and cache in your browser (You can find this in your browser's settings or preferences).
